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IBM, Microsoft, the profit they made was larger than the top four banks in China put together... But where did the money go?
I call Alibaba '1,001 mistakes.' We expanded too fast, and then in the dot-com bubble, we had to have layoffs. By 2002, we had only enough cash to survive for 18 months. We had a lot of free members using our site, and we didn't know how we'd make money. So we developed a product for China exporters to meet U.S. buyers online. This model saved us.
The more I come to know about the outside world's perception of China, the more I feel there are all sorts of misunderstandings, and to a certain extent, people do not get the full picture from the media. A lot of foreigners have few opportunities to visit China, and a lot of Chinese people do not have the chance to go to Europe or to the West.
Trust the young people; trust this generation's innovation. They're making things, changing innovation every day. And all the consumers are the same: they want new things, they want cheap things, they want good things, they want unique things. If we can create these kind of things for consumers, they will come.
I even don't dare to watch our stock price, because this is what other people think who you are. I dare not watch it. I think, let the market take care of themselves; we should take care of the business.
There are big problems that change the world. If we are working together, that will make us understand each other, appreciate each other, help each other.
Hong Kong people say Hong Kong needs to preserve its uniqueness. I say Hong Kong's uniqueness is in its diversity, its tolerance of difference cultures... China does not want to see Hong Kong in decline. I have full confidence in its future.
Alibaba is an ecosystem that helps small business to grow.
We want to help U.S. entrepreneurs, small business owners, and brands and companies of all sizes sell their goods to the growing Chinese consumer class. Chinese consumers will get to buy the American products they want. This, in turn, will help create American jobs and increase U.S. exports.
Our philosophy is that we want to be an ecosystem. Our philosophy is to empower others to sell, empower others to service, making sure the other people are more powerful than us. With our technology, our innovation, our partners - 10 million small business sellers - they can compete with Microsoft and IBM.
I know nothing about technology.
Our philosophy is, using internet technology, we can make every company become Amazon.
I'm coming to this world not to work. I want to come to this world to enjoy my life. I don't want to die in my office. I want to die on the beaches.
When we started the e-commerce, nobody believed that China would have e-commerce because people believed in 'guang-shi,' face-to-face, and all kinds of network in traditional ways. There's no trust system in China.
What kind of business world are we living in?
When I was 12 years old, I got interested in learning English.
People say, 'Well you know the economy's bad, so China consumption will be low. No, totally different. You Americans love to spend tomorrow's money, and other people's money maybe... We Chinese love to save money.
If we work so hard and put all the money in the hospital to buy medicine - it will be a disaster. Why we should work? So without a healthy environment of this Earth, no matter how much money you make, no matter how wonderful you are, you have a bad disaster.
I tell the government, if people have no jobs, you are in trouble. Government will be in trouble. My job is to help more people have jobs.
China's government is so strong on investment, so strong on exporting, but they're too weak on domestic consumption.
If you're doing business, not that simple to only buy. You have to create something. You have to create something that never exist for the future.
As a company, we have to be very transparent. We are in a business very related to finance, and I want this company to last long, and I want this company to be audited by everyone.
Every government says they love small businesses, but what have they done for them? We should pull down all the barriers.
Chinese people, young people, they don't go shopping a lot in department stores. All department store guys hate me. They say business is bad because of Jack.
My job is making money, helping other people make money. I am spending money, trying to make sure more people get rich, because you cannot spend a lot of money, right? So my job is spending money, helping others. This is a headache.
Helping doing business easier, we choose the name Alibaba because it is a global company. It is founded in China, but it was created for the world.
I flunked my exam for university two times before I was accepted by what was considered my city's worst university, Hangzhou Teachers University. I was studying to be a high school English teacher. In my university, I was elected student chairman and later became chairman of the city's Students Federation.
I am going to enjoy some other things apart from business.
Our focused customers are small business and young people. We did a great job in China. How can we help those young people in India, in Pakistan, in Africa. If they can use in the same ways.
I believe always you should have a philanthropic heart inside but business way. Because you have to get things done. That is what scientists tell us how to do properly. Business should tell us how to get things done efficiently. And government should have the good environment and the foundations of researching.
IBM, Microsoft, the profit they made was larger than the top four banks in China put together... But where did the money go?
I like to play cards. I'm not very good, because I don't want to calculate, I just play by instinct. But I've learned a lot of business philosophy by playing poker.
I want to change history, do something important in my life, and influence individuals like we have with millions of small businesses on Alibaba. Then they love and respect you because you made their life important.
Today the financial market is no good, but the money is there.
I don't shop online, but my wife buys everything at home. We buy sea crabs, fresh crabs, all kinds of things.
In the beginning I just wanted to survive. For the first three years, we made zero revenue. I remember many times when I was trying to pay up, the restaurant owner would say, 'Your bill was paid.' And there would be a note saying, 'Mr. Ma, I'm your customer on the Alibaba platform. I made a lot of money, and I know you don't, so I paid the bill.'
A peace talk is always difficult, always complicated.
My vision is to build an e-commerce ecosystem that allows consumers and businesses to do all aspects of business online.
We should keep on going along the path of globalization. Globalization is good... when trade stops, war comes.
If the 'Post' can play the role of a connector between the West and the East, I have confidence in the paper's future success.
When I am myself, I am happy and have a good result.
Alibaba spends money on improving the products and services, not on kickbacks. That's a good thing. It's called a value system, and because of that, we get more and more small- to medium-sized companies to support us in China.
When we first started our internet company, 'China Pages', in 1995, and we were just making home pages for a lot of Chinese companies. We went to the big owners, the big companies, and they didn't want to do it. We go to state-owned companies, and they didn't want to do it. Only the small and medium companies really want to do it.
I don't think I'm a workaholic. Every weekend, I invite my colleagues and friends to my home to play cards. And people, my neighbors, are always surprised because I live on the second floor apartment, and there are usually 40 pairs of shoes in front of my gate, and people play cards inside and play chess. We have a lot of fun.
As a business person, I want the world to share the prosperity together.
Help young people. Help small guys. Because small guys will be big. Young people will have the seeds you bury in their minds, and when they grow up, they will change the world.