We need business leaders who have a respect for technical issues even if they don't have technical backgrounds. In a lot of U.S. industries, including cars and even computers, many managers don't think of technology as a core competency, and this attitude leads them to farm out technical issues.

Communication needs to be between anybody at any time, which means it needs to happen out of the structure and out of order.

Communication needs to be between anybody at any time, which means it needs to happen out of the structure and out of order.