Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Many people spend more time in planning the wedding than they do in planning the marriage.

If God would have wanted us to live in a permissive society He would have given us Ten Suggestions and not Ten Commandments.

Success is the maximum utilization of the ability that you have.

What you get by achieving your goals is not as important as what you become by achieving your goals.

I've always taught that a poor economy is the best opportunity for salespeople because the naysayers and grumblers have already given up, leaving more territory, more opportunities to be successful than in a good economy when virtually all salespeople are out there, giving it their best.

Positive thinking will let you use the ability which you have, and that is awesome.

Money is not the most important thing, but when you need it, there are few substitutes. So while I like the things money can buy, I love what money won't buy. It bought me a house but it won't buy me a home. It would buy me a companion but it won't buy me a friend.

To be candid, some people have given positive thinking a bad name. I can't stand to hear some gung-ho individual say that with positive thinking you can just do 'anything.' If you think about that one for a moment, you recognize the absurdity of it.

Dreams grow if you grow.

The six people who had the biggest impact on my life were all women. Had I been sexist, my life would have been far less fulfilling.

Little men with little minds and little imaginations go through life in little ruts, smugly resisting all changes which would jar their little worlds.

You cannot climb the ladder of success dressed in the costume of failure.

Courage is on display every day, and only the courageous wring the most out of life.

The foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.

Research indicates that employees have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.

Positive thinking will let you do everything better than negative thinking will.

Honesty and integrity are absolutely essential for success in life - all areas of life. The really good news is that anyone can develop both honesty and integrity.

I seldom read anything that is not of a factual nature because I want to invest my time wisely in the things that will improve my life. Don't misunderstand; there is nothing wrong with reading purely for the joy of it. Novels have their place, but biographies of famous men and women contain information that can change lives.

People who have good relationships at home are more effective in the marketplace.

If people like you, they'll listen to you, but if they trust you, they'll do business with you.

You were designed for accomplishment, engineered for success, and endowed with the seeds of greatness.

The problem is not getting rid of fear, but using it properly.

Try to look at your weakness and convert it into your strength. That's success.

All one needs to do is read - books, magazines, research the Internet - and pay attention to the influencers in their lives to discover the myriad people of strong moral character who have and still are making positive, meaningful contributions and differences in our world.

You can make positive deposits in your own economy every day by reading and listening to powerful, positive, life-changing content and by associating with encouraging and hope-building people.

Personal discipline, when it becomes a way of life in our personal, family, and career lives, will enable us to do some incredible things.

I am convinced after more than 50 years in the field of motivation that anyone who wants to learn to look at life and/or their circumstances in a positive light can do so.

You cannot tailor-make the situations in life but you can tailor-make the attitudes to fit those situations.

I'm a constant learner. You need to be a constant student because things change and you have to change and grow. And I emphasize the word 'grow.'

Expect the best. Prepare for the worst. Capitalize on what comes.

Money won't make you happy... but everybody wants to find out for themselves.

People are basically the same the world over. Everybody wants the same things - to be happy, to be healthy, to be at least reasonably prosperous, and to be secure. They want friends, peace of mind, good family relationships, and hope that tomorrow is going to be even better than today.

Profitability comes from loyalty, productivity, and having a character base from which to work.

Your attitude, not your aptitude, will determine your altitude.

When you encourage others, you in the process are encouraged because you're making a commitment and difference in that person's life. Encouragement really does make a difference.

If my life has had a theme, I suppose it has been a typical American theme in that, for most of it, I have been looking for happiness and success.

When you are tough on yourself, life is going to be infinitely easier on you.

Time can be an ally or an enemy. What it becomes depends entirely upon you, your goals, and your determination to use every available minute.

Success must never be measured by how much money you have.

Send out a cheerful, positive greeting, and most of the time you will get back a cheerful, positive greeting. It's also true that if you send out a negative greeting, you will, in most cases, get back a negative greeting.

If you learn from defeat, you haven't really lost.

Be grateful for what you have and stop complaining - it bores everybody else, does you no good, and doesn't solve any problems.

The foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.

Money isn't the most important thing in life, but it's reasonably close to oxygen on the 'gotta have it' scale.

The successful business executive can handle challenges and solve problems at a remarkable clip.

U.S. President Theodore Roosevelt has been described as founder of the Bull Moose Party, the man who led his troops up San Juan Hill in the Spanish-American War, a big game hunter, family man, civic servant and a host of other things.

You do not pay the price of success, you enjoy the price of success.

Reading has been the fuel of my motivation: it has changed the direction in which I have traveled, and it has enhanced my creative imagination more than any other activity I have ever pursued.

Champions invariably have fervent philosophical beliefs. Philosophy, in its simplest terms, means 'the love of wisdom.'

Failure is a detour, not a dead-end street.

I believe that being successful means having a balance of success stories across the many areas of your life. You can't truly be considered successful in your business life if your home life is in shambles.

Success is dependent upon the glands - sweat glands.

Remember that failure is an event, not a person.

Since belief determines behavior, doesn't it make sense that we should be teaching ethical, moral values in every home and in every school in America?

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

It will be disastrous when a leader or manager shows up with one attitude one day and treats people with a different attitude the next day.

You can have everything in life you want, if you will just help other people get what they want.

We hear tears loudly on this side of Heaven. What we don't take time to contemplate are the even louder cheers on the other side of death's valley.

Whether it's eight o'clock in the morning or eight o'clock at night, I always try to greet others before they have a chance to speak to me.

There's never been a doctor who served many patients who, despite their best efforts, did not lose some of them to death. But they understood that was part of life itself.