We're all working together; that's the secret.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

I learned early on that one of the secrets of campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I would always look ahead and speak to the person coming toward me. If I knew them I would call them by name, but even if I didn't I would still speak to them.

Give ordinary folk the chance to buy the same things as rich people.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Appreciate everything your associates do for the business.

The key to success is to get out into the store and listen to what the associates have to say.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

High expectations are the key to everything.

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.

All of us profit from being corrected - if we're corrected in a positive way.

I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.