The most important thing in communication is hearing what isn't said.

Today knowledge has power. It controls access to opportunity and advancement.

Rank does not confer privilege or give power. It imposes responsibility.

Plans are only good intentions unless they immediately degenerate into hard work.

The best way to predict the future is to create it.

Never mind your happiness; do your duty.

The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.

Knowledge has to be improved, challenged, and increased constantly, or it vanishes.

Management is doing things right; leadership is doing the right things.

Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.

No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings.

We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.

Time is the scarcest resource and unless it is managed nothing else can be managed.

Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.

Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals', the ones who somehow know how to teach.

Making good decisions is a crucial skill at every level.

Rank does not confer privilege or give power. It imposes responsibility.

The only thing we know about the future is that it will be different.

A manager is responsible for the application and performance of knowledge.

Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'

When a subject becomes totally obsolete we make it a required course.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

Manners are the lubricating oil of an organization. It is a law of nature that two moving bodies in contact with each other create friction. This is as true for human beings as it is for inanimate objects.

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.

The computer is a moron.

The purpose of a business is to create a customer.