You don't repair that relationship by sitting down and talking about trust or making promises. Actually, what rebuilds it is living it and doing things differently - and I think that is what is going to make the difference.

You don't repair that relationship by sitting down and talking about trust or making promises. Actually, what rebuilds it is living it and doing things differently - and I think that is what is going to make the difference.

A modern health and social care system has to be completely focussed on the needs of its users.