Every business needs to get out of their own mindset and into the aspirational mindsets of their customers and clients and create services and products that are beyond their customers' imagination but will be what they 'gotta have' in the future.

Feeling alone makes negative feelings worse. When you feel alone, frustration quickly can become anger, fear quickly can become panic.

Show people a positive path that enables them to make progress on their own terms. Give them options and alternatives that empower them.

Denial is not always a bad thing. Without it, you couldn't function. For instance, if you were hyperaware and hypervigilant regarding all the dangers in the world - from driving your car to crossing the street to eating food that might have contaminants in it to taking medications that have many side effects, etc. - you would become frozen.

Few things detract more from your credibility and the respect of your colleagues and peers than being called on the carpet to deflect accusations and defend an untruth.

I know CEOs, and they get sick when they have to lay people off, especially around Christmas.

If there was one key to happiness in love and life and possibly even success, it would be to go into each conversation you have with this commandment to yourself front and foremost in your mind, 'Just Listen' and be more interested than interesting, more fascinated than fascinating, and more adoring than adorable.

Every business needs to get out of their own mindset and into the aspirational mindsets of their customers and clients and create services and products that are beyond their customers' imagination but will be what they 'gotta have' in the future.

Leadership is more about clarity than it is about control.

When winning is everything and everyone does whatever they need to win and to not lose, including lying, you have a world in which 'basic trust' is lost.

Know what's important and what isn't. Have the wisdom to know the right thing to do, the integrity to do it, the character to stand up to those who don't, and the courage to stop those who won't.

Despair - or as I like to call it, des-pair - means feeling unpaired in a world in which it feels like everyone else is paired with a good job, a happy marriage, loving family, caring, and hope - and you're not.