Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.

Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.

From natural disasters to the refugee crises, the impact we can have as individuals might seem limited. But as many of our hosts know, sharing your home for even a few nights can make a tremendous difference in someone's life.

Design is an expression of one's most deeply rooted internal values.

Design helps shape our everyday interactions through products, furniture, objects, or experiences.

Technology moves so quickly; you can't get comfortable with the business you have today because technology will progress.

Dog-fooding is using your own products so that you understand from inside out what it is you're providing the customers. It's another way to gain insights and to gain intelligence. You use it yourself; you eat your own dog food. Every time we do that, we discover something that we can improve.

Sympathy relies on a common experience. If you're clumsy, you might have sympathy for others who tend to bump into things. Empathy, on the other hand, is the ability to understand another person's feelings even if you've never experienced them yourself.

What we're doing with Airbnb feels like the nexus of everything that is right. We're helping people be more resourceful with the space they already have, and we're connecting people around the world.