I specialise in taking teams of designers, psychologists, usability experts, sociologists and ethnographers into the field. It's called 'corporate anthropology,' but personally I'm more comfortable with 'design research,' because I'm not an anthropologist by training.

From my time at Nokia, I've seen the 99% positive and occasionally negative impact that communication tools can have on people.

From my time at Nokia, I've seen the 99% positive and occasionally negative impact that communication tools can have on people.