When you have a dream that you can't let go of, trust your instincts and pursue it. But remember: Real dreams take work, They take patience, and sometimes they require you to dig down very deep. Be sure you're willing to do that.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

Worrying about the past or the future isn't productive. When you start chastising yourself for past mistakes, or seeing disaster around every corner, stop and take a breath and ask yourself what you can do right now to succeed.

None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone's help is a big part of understanding the importance of saying thank you.

Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and you can leverage that knowledge.

To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business.

Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability.

The quality of your life is determined by the quality of your relationships. The quality of your business is no different.

Ego stops you from getting things done and getting people to work with you. That's why I firmly believe that ego and success are not compatible.

Life isn't fair. It's true, and you still have to deal with it. Whining about it rarely levels the playing field, but learning to rise above it is the ultimate reward.

None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone's help is a big part of understanding the importance of saying thank you.

Talent is God-given; be humble. Fame is man-given; be thankful. Conceit is self-given; be careful.

Ethical decisions ensure that everyone's best interests are protected. When in doubt, don't.

When you wake up every day, you have two choices. You can either be positive or negative; an optimist or a pessimist. I choose to be an optimist. It's all a matter of perspective.

Positive thinking is more than just a tagline. It changes the way we behave. And I firmly believe that when I am positive, it not only makes me better, but it also makes those around me better.

The sooner you accept the fact that you will have both successes and failures, the easier it will be to get your business and personal life headed in the right direction.