Technological defeatism - a belief that, since a given technology is here to stay, there's nothing we can do about it other than get on with it and simply adjust our norms - is a persistent feature of social thought about technology. We'll come to pay for it very dearly.

For much of its existence, design was all about convenience. We wanted to hide technology so that users are not distracted into thinking about the tools they use.

Just as Josef K, the protagonist of Kafka's 'The Trial,' awoke one day to discover that he had become part of some unfathomable legal carnival, we, too are frequently waking to discover that the rules of the digital game have once again profoundly changed.

Technological defeatism - a belief that, since a given technology is here to stay, there's nothing we can do about it other than get on with it and simply adjust our norms - is a persistent feature of social thought about technology. We'll come to pay for it very dearly.

However revolutionary it may be, the Internet still hasn't altered the basic law of human communication: Being nice to your interlocutors is a good way to start any negotiations, particularly, when being hostile is an open invitation for a cyber-fight.

The idea that the Internet favors the oppressed rather than the oppressor is marred by what I call cyber-utopianism: a naive belief in the emancipatory nature of online communication that rests on a stubborn refusal to admit its downside.

'Solutionism' for me is, above all, an unthinking pursuit of perfection - by means of technology - without coming to grips with the fact that imperfection is an essential feature of liberal democracy.