It takes strength to be kind; it's not a weakness.

We strive for a culture of constant communication. Team members know in real time if there are performance issues. Team leaders know in real time if a team member is unhappy.

When I was a kid, we'd go to the movies, and my parents would reach out to everyone around us in the theater, most of whom could barely afford the movie ticket. They'd hand out popcorn and Milk Duds, strike up conversations with them, lend shoulders to cry on, learn their names, and smile at everyone.

My dad's life story was a string of kindness. He treated everyone as an equal, whether it was the bank teller or the bank president. He even attributed his survival to the courage of kindness.

We strive for a culture of constant communication. Team members know in real time if there are performance issues. Team leaders know in real time if a team member is unhappy.

We all have a responsibility to try and make this world better, whether it's through our work, the causes we champion, the way that we treat people, or the values we impart to the next generation.