The basis for all human relationships and where we derive our greatest strength and power, trust is single-handedly the most powerful source of positive energy and, once in place, unlocks a freedom and peace to explore.

Everyone talks about building a relationship with your customer. I think you build one with your employees first.

The more technologically advanced our society becomes, the more we need to go back to the basic fundamentals of human communication.

Just because you're a luxury brand doesn't mean you have to have an attitude.

I am not in favour of quotas. Just put the best person into the job. It is not about gender; it is about experience, leadership and vision.

Just because you're a luxury brand doesn't mean you have to have an attitude.

Computers and smart devices are among the greatest intellectual gifts ever created for man but, if not balanced with human contact, may offer little to develop one's heart.

You have to create a consistent brand experience however and wherever a customer touches your brand, online or offline. The lines are forever blurred.

I have always admired the innovation and impact Apple products and services have on people's lives and hope in some small way I can help contribute to the company's continued success and leadership in changing the world.

Unless I can come in in the morning and smile, walk in the lobby and say, 'Good morning!' - if I am stressed - I am not going to do a good job. Everybody is watching us. They are feeding off of our energy.