I think my greatest virtue is that I have the courage to take tough decisions. As for my greatest fault, I guess I should be a little tougher. The feedback I get always is that I am not as tough and demanding as I should be.

We are a very systems- and process- driven business which reports directly to the board, whether it is risk or legal.

We are a very systems- and process- driven business which reports directly to the board, whether it is risk or legal.